Job Description

• Be responsible for establishing 24x7 primary support service requirements - shift management, skill set & training requirements, intake processes, and standard operating procedures (SOPs).
• Collaborate with service owners across global IT to understand primary support requirements, and opportunities to enhance services, reduce outages, and improve application/system availability.
• Develop, mentor, and train the NOC staff. Produce efficient resolution to technical incidents
• Monitoring switch and data network elements and responding to network alarms and events. Manage and document Standards, Policies, and Processes for the NOC.
• Perform regular process improvement reviews to ensure ongoing optimization
• Assist with various service-related projects as requested.
• Manage projects to upgrade and maintain NOC technologies (AppDynamics, Elastic Stack, etc.).
• Must have to go to trip every time when the meet urgently case.

Job Description

• Report directly to Team Head of Relationship Management section.
• Analyze and recommend appropriate service options for specialized customer needs.
• Support customer service professionals when needed in handling day-to-day activities, and requests and maintaining relationships.
• Lead a team to achieve the key performance sales indicators for deposit and cross-sell products.
• Follow up and resolve client inquiries/problems through interaction with clients, bankers, product partners, branch operations, and other staff in a timely and professional manner.
• Coaching and mentoring Privilege Banking’s sales staff.

Job Description

• Assists the Branch Manager in driving sales and in implementing sales plans in order to ensure the achievement of the branch’s targets and objectives
• Drive interest income and other fees for the bank by building and managing relationship corporate clients, SME clients, individual and identify cross and up selling opportunities
• Prospect potential clients, acquire the new accounts; identify clients’ needs, financial requirements turn prospects into successful deals
• Draw up account development plan; database client master list and update client information regularly; manage own pipeline and supervise pipeline for team members
• Provide market insights, new product ideas and competitor information to the Management for new product development and process improvement
• Support to Branch Manager to achieve the target
• Work closely with the branch manager and various functions of the bank such as branches, retail banking , trade, credit teams to uncover and fulfilling the needs of the customers

Job Description

Marketing Campaigns Supervisor is to o ensure marketing campaigns achieve their objectives. They work with the Marketing Manager to create, execute and monitor the performance of campaigns and provide all the resources required to meet sales targets.

They will be reporting to the Marketing Strategy team to manage all digital campaigns of A Bank and its related products and services.

• Brainstorm new campaign ideas to achieve the overall marketing goals of A bank and A+.
• Advise and aid Marketing Strategy Manager on budgeting and share of money spent on ATL, BTL, and TTL.
• Coordinate and communicate with Internal Business teams on campaign execution.
• Work with Internal Data and Social media data sources to capture Brand Awareness, TOMA, U&A, and competitor analysis of the company and present them to management.
• Create integrated marketing campaigns based on market segments to gain new customers and build repeat business
• Supervise the execution, monitoring, and measurement of marketing campaigns and their success
• Ensure campaign implementation follows organizational guidelines
• Brief Internal teams on the successful implementation of marketing campaigns
• Compile regular reports of campaign performance and results
• Improve new campaigns using data and feedback from existing and previous projects.

Job Description

• Understand the technical requirements of the job and consistently apply technical knowledge.
• Set the target and manage the productivity
• Must treat & maintain all information as confidential.
• Perform other tasks assigned by the supervisor.
• Contribute to the team with support and commitment to help develop trust and cooperation to successfully serve our members.
• Support the mission and vision of the co-op. Take ownership and pride in the goals of the co-op.
• Come to work with a positive attitude. Set the tone for a work environment, which is both enjoyable and productive.
• Strive to maintain healthy personal relationships in order to be as productive, creative, and energetic as possible at work.
• Be willing to accept and even initiate change - having flexibility and creativity to help remain competitive.
• Communicate honestly and directly any needs, concerns, and expectations to help create a trusting climate.
• Take the initiative in keeping current with industry trends. Keep knowledge and skills up-to-date.
• Have the confidence to accept a leadership role when necessary and appropriate - doing it without being reminded.
• Demonstrate ability to link performance to customers' satisfaction and to the financial growth and stability of the co-op.
• Consistently treat colleagues and customers with dignity and respect; reflect professionalism and cooperative spirit.
• Be the kind of person with whom others would choose to work. Pride in creating a safe, supportive and positive workplace.